激发、鼓励和认可员工的贡献。
Principle 3 Involvement of people 原则3 全员参与
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
各层级的员工是组织的要素，他们的充分参与能使他们的能力为组织的利益服务。
Key benefits: 关键好处：
• Motivated, committed and involved people within the organization.
在组织内激励员工，获得员工的承诺和参与。
• Innovation and creativity in furthering the organization's objectives.
改革创新和创造以促进公司目标实现。
• People being accountable for their own performance.
员工将对他们自己的绩效承担责任。
• People eager to participate in and contribute to continual improvement.
员工热心于参加持续改进过程，并积极做贡献。
Applying the principle of involvement of people typically leads to:
应用全员参与原则通常需要：
• People understanding the importance of their contribution and role in the organization.
员工理解他们的贡献和任务对组织的重要性。
• People identifying constraints to their performance.
员工识别影响他们绩效的限制条件。
• People accepting ownership of problems and their responsibility for solving them.
员工接受和承担问题，并对解决问题负责。
• People evaluating their performance against their personal goals and objectives.
员工通过对照他们的个人目的和目标，评价他们自己的绩效。
• People actively seeking opportunities to enhance their competence, knowledge and experience.
员工积极地寻找提高他们能力、知识和经验和机会。
• People freely sharing knowledge and experience.
员工自由地共享他们的知识和经验。
• People openly discussing problems and issues.
员工开放地讨论问题。
Principle 4 Process approach 原则4 过程方法
A desired result is achieved more efficiently when activities and related resources are managed as a process.
在活动和相关资源作为一个过程来管理的时候，期望的结果将更有效地达到。
Key benefits:关键好处：
• Lower costs and shorter cycle times through effective use of resources.
通过有效地使用资源，降低成本，缩短工期。
• Improved, consistent and predictable results.
得到改进的、一致的和可预测的结果。
• Focused and prioritized improvement opportunities.
关注改进机会，并划分优先级。
Applying the principle of process approach typically leads to:
应用过程方法原则通常需要：
• Systematically defining the activities necessary to obtain a desired result.
系统地定义获得期望结果所必要的活动。
• Establishing clear responsibility and accountability for managing key activities.
为管理关键活动建立清晰的职责和义务。
上一篇:质量管理的十三项步骤和八项原则(1)
下一篇:质量管理新七种工具简介(1)
|
精品推荐